Disclosure and Agreement

This Home Banking and Bill Payer Electronic Funds Transfer Disclosure and Agreement as amended from time to time ("Agreement") sets forth the terms and conditions governing the use of Edwards Federal Credit Union’s Electronic "CLIC Online Banking" and "Online Bill Payer" services.  Disclosure information that applies to "CLIC Online Banking" and "Online Bill Payer" services offered by Edwards Federal Credit Union is given below. Please read this Agreement completely and retain it with your personal records. By using, or allowing another person to use, "CLIC Online Banking" and "Online Bill Payer" services offered by Edwards Federal Credit Union, you are agreeing to be bound by the terms and conditions of this Agreement. In this Agreement, the terms "you" and "your(s)" refer to the member, and the terms "we", "us", "our(s)" and "Credit Union" refer to Edwards Federal Credit Union. All agreements and disclosures shall be construed in accordance with the provisions of the California Uniform Commercial Code (UCC). This Agreement is incorporated by this reference and becomes a part of Edwards Federal Credit Union’s Electronic Funds Transfer Disclosure and Agreement effective June 1, 2002. All other terms and conditions of your Electronic Funds Transfer Disclosure and Agreement, as amended, remain in force.

 

 

 

Electronic Disclosure of CLIC Online Banking and Online Bill Payer Electronic Funds Transfer Disclosure and Agreement

By accessing the CLIC Online Banking and Online Bill Payer services, you acknowledge electronic receipt of the Credit Union’s Home Banking and Bill Payer Electronic Funds Transfer Disclosure and Agreement. You agree that you have read this Agreement in its entirety and will abide by its terms and conditions. You understand that the Credit Union will not provide you with an additional paper (non-electronic) copy of this Agreement unless you specifically request it.

Who is Bound by this Agreement

Each person ("signer") who completes the CLIC Online Banking and Online Bill Payer Application and/or enters their PIN/Personal Security Code or signs a CLIC Online Banking and Online Bill Payer Application agrees to be bound by the terms and conditions of this Agreement. If more than one person signs the Application, enters their PIN/Personal Security Code, or completes the online Application, all signers are jointly and severally liable.  The Credit Union can waive or delay enforcement of its rights as to one signer without affecting its ability to enforce its rights as to the other signers. The Agreement is also binding upon your heirs, personal representatives and successors. By accessing the system, or authorizing anyone else to access the system, and/or by signing the application, you agree to be bound by the terms and conditions of the Agreement.

Right to Receive Documentation of Transactions

You will receive a monthly account statement reflecting all of your transactions unless there is no activity in a particular month. In any case you will receive a statement at least quarterly. If you have arranged to have direct deposits made to your account at least once every sixty (60) days from the same person or company, you can call us at 661.952.5945 or toll free at 877.256.3300 to find out whether or not the deposit has been made. If the only possible transfers to or from your account are direct deposits or pre-authorized deposits, you will get at least a quarterly statement from us.

How to Notify the Credit Union in the Event of an Unauthorized Transaction

If you believe your PIN has been lost or stolen or someone has transferred or may transfer money from your account without your permission, call us at 661.952.5945 or toll free at 877.256.3300. You should also call the number or write to the address listed above if you believe a transfer has been made using information from your check without your permission.

Your Liability for Lost, Stolen or Unauthorized Transactions Involving Your Personal Identification Number (PIN)

Business Days

Personal Identification Number

We will issue you a Personal Identification Number (PIN). This number should be memorized. After memorizing it, you should destroy it. Your accounts can only be accessed by the use of a PIN. If you forget your PIN, contact the Credit Union and we will issue you a new one.

Our Liability for Failure to Make Transfers

If we do not complete a transaction to or from your accounts on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance, if:

a)  through no fault of ours, you do not have enough money in your account to make the transaction;

b)  the transaction would go over the credit limit on your credit line;

d)  circumstances beyond our control (such as fire, flood, power failure, or computer down-time) prevented the transactions despite reasonable precautions that we have taken;

e)  the money in your account is subject to an uncollected funds hold, legal process or any other encumbrance or agreement restricting a transaction;

f)  your PIN has been entered incorrectly;

g)  the payee mishandles or delays a payment sent by our bill payment service provider;

h)  you have not provided our bill payment service provider with the correct names, phone numbers, or account information for those persons or entities to whom you wish to direct payment; or

i)   the failure to complete the transaction is done to protect the integrity of the system or to protect the security of your account.

There may be other exceptions not specifically mentioned above.

Charges

All charges associated with our CLIC Online Banking and Online Bill Payer Services electronic funds transactions are disclosed in our Schedule of Fees which may be accessed by clicking on or inputting the link provided at the end of this Agreement.

Disclosure of Account Information to Third Parties

We will disclose information to third parties about your account or the transfers you make:

a)  when it is necessary to complete the transaction;

c)  in order to comply with government agency or court orders or other legal process; or

d)  if you give us your prior oral or written permission.

Address Change

Amendments

Termination

You may terminate this Agreement with us at any time. The Credit Union reserves the right to terminate this Agreement and/or your use of CLIC Online Banking and/or Online Bill Payer services with or without cause. We may do so immediately if:

a)  you or any authorized user of your account breaches this or any other agreement with the Credit Union;

b)  we have reason to believe that there has been or might be an unauthorized use of your account; or

c)  you or any authorized user of your account requests that we do so.

Attorneys’ Fees

Additional Benefits Enhancement

The Credit Union may, from time to time, offer additional services to you in connection with your accounts. Some services may be at no additional cost to you and others may involve a specified fee. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.

Reservation of Rights

Failure or delay by the Credit Union to enforce any provision of this Agreement or to exercise any right or remedy available under this Agreement, or at law, shall not be deemed a waiver and the Credit Union expressly reserves the right to enforce such provision, or to exercise such right or remedy, at a later date.

Other Agreements

Except as stated otherwise in the Agreement, this Agreement does not alter or amend any of the terms or conditions of any other agreement you may have with the Credit Union.

Severability

If any part of this Agreement should be held to be unenforceable, the remaining provisions of this Agreement shall remain in full force and effect.

In Case of Errors or Questions About your Electronic Transfers

Telephone us at 661.952.5945 or toll-free at 877.256.3300, or write to us at 10 South Muroc Drive, Edwards AFB, CA 93524-8002, or e-mail us at www.edwardsfcu.org as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. You should also call the number or write to the address listed above if you believe a transfer has been made using information from your check without your permission. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.

 

a)  Tell us your name and account number (if any).

b)  Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

c)  Tell us the dollar amount of the suspected error.

We will tell you the results of our investigation within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) ** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)* business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

*   If you assert an error within thirty (30) days after you make the first deposit to your account, we will have 20 business days instead of ten (10) business days.

** If you give notice of an error within thirty (30) days after you make the first deposit to your account, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we will have 90 days instead of 45 days to investigate.

Additional Disclosures Applicable to "CLIC Online" Home Banking Services

CLIC Online Banking allows convenient access to your account information 24 hours a day. To use CLIC Online Banking you must have a computer, modem, Internet Service, browser, your account number and a PIN (secret access code).

Transactions Available

You may use your CLIC Online Banking service to perform the following transactions:

•   Obtain account/loan balance information;       

•   Obtain loan payment due date and payoff information;

•   Obtain last dividend, date and amount;

•   Obtain clearance of specific checks;

•   Request check withdrawals from your share draft/checking and share/savings account;

•   Transfer funds between your share draft/checking, share/savings account and Line of Credit;

•   Access your Line of Credit for loan advancements by check;

•   Download transaction and account information to personal financial management software programs, Quicken and Microsoft Money 2000, from share draft/checking and share/savings account;

•   Make loan payment transfers;

•   Pay bills through Bill Payer from your share draft/checking account;

•   Process stop payment requests;

•   Order checks;

•   Apply for a loan;

•   Obtain stock quotes;

•   Request address changes;

•   Complete and submit ATM and VISA Check Card Applications; and

•   Send secure e-mails to the Credit Union

 

Limitations on Transactions

The following are limitations to the use of the Credit Union’s CLIC Online Banking Service:

•   No more than six (6) preauthorized, automatic, or telephone transfers may be made from your Share/Savings account to another account at the Credit Union or to a third party in any calendar month, and no more than three (3) of these six (6) transfers may be made by check, draft, VISA Check Card, or similar order payable to a third party. If you exceed, or attempt to exceed, these transfer limits, the excess transfer requests may be refused or reversed, a fee may be imposed on the excess transfer request, and the Credit Union may reclassify or close your account.

Additional Disclosures Applicable to Online Bill Payer

To use Online Bill Payer you must have a computer, modem, Internet Service, browser, your account number and a PIN (secret access code).

Right to Stop Payment of Preauthorized Transfers and Right to Receive Notice of Varying Amounts

a)  Right to stop payment and procedure for doing so.

b)  Notice of varying amounts.

     If these regular payments vary in amount, the person you are going to pay will tell you ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

Transactions Available

You may use your Bill Payer Service to perform the following transactions:

•   Add/Edit Merchants: Merchant refers to the entity to which you pay bills. The merchant can be a company, organization, or individual. The Add/Edit Merchant feature allows you to add merchants to, delete merchants from or edit merchant information on your personal list of merchants.

•   Make recurring payments from share draft/checking: This feature allows you to schedule recurring payments to merchants.

•   View History: View History permits you to see payments made over a specified time period.

Limitations on transactions

The following are limitations to the use of the Credit Union’s Online Bill Payer Service:

•   Bill payments can only be made from your share draft/checking account;

•   Payments cannot be made for tax payments, court-ordered payments or payments to payees outside of the United States;

•   You cannot stop a payment if the payment has already been processed; and

•   You can schedule payments twenty-four (24) hours a day, seven (7) days a week, however, payments scheduled on a Saturday, Sunday, or holiday will be processed within one to two business days; and

•   The bill being paid must be in the member’s name.

Methods and Restrictions

Payments are made to your payee either electronically via the Automated Clearing House (ACH) or by check or laser draft. The method of payment depends upon the processing method that can be accommodated by the payee or by our bill payment service provider.

 

It is important that you take into consideration what method of bill payment will be used when scheduling bill payments to ensure payment deadlines are met. If the payee accepts electronic bill payment, the payment may take up to four (4) business days to process. If the payee does not accept electronic bill payment, the payment will be sent in a check form, and may take up to ten (10) business days to process.

Member Responsibilities

You are responsible for:

•   any late payment, late fees, interest payments, and service fees charged by merchant(s);

•   any overdraft, NSF or stop payment fees charged by the Credit Union as a result of these transactions;

•   data input of payee information (payment amount(s), name, address and any other pertinent information);

•   written notification to the Credit Union in the event you wish to cancel this service; and

•   you must allow sufficient time for bill payments to be processed so that the funds can be delivered to the merchant on or before the due date.

 

CLIC Online Home Banking and Online Bill Payer Fee Schedule

 

Click on or input the link below to view and/or download the current Schedule of Fees for all Credit Union products and services, including your electronic transactions.