Help Desk/FAQs

Courtesy Pay FAQs

Q: What is Courtesy Pay?
A: Courtesy Pay is an overdraft service available to members in good standing. With Courtesy Pay, Edwards Federal Credit Union helps you eliminate the embarrassment, trouble and additional expense of returned checks. Edwards FCU may, at its discretion, pay your otherwise returned items (Checks and/or ACH debits) up to $500, inclusive of fees.

Q: How do I qualify for Courtesy Pay?
A: Your Share Draft (Checking) account must have been open for 180 days in good standing with at least $500 per month coming in via Direct Deposit. Your Share (Savings) account balance must be at least $1 per member.

Enrollment in the program is automatic when you meet the above conditions. Edwards FCU will automatically pay those items (Checks and/or ACH debits) that would otherwise be returned due to insufficient funds by overdrawing your Share Draft (Checking) account not to exceed - $500. If you do not wish to participate in this program, please contact us to "Opt-out".

Q: What's the difference between Courtesy Pay and my Overdraft Protection?
A: Courtesy Pay is a complement to the Overdraft Protection that is already in place on your Share Draft (Checking) account. All of your previously defined Overdraft Protections will be utilized prior to Courtesy Pay.

Q: How long do I have to cover the amount?
A: Our expectation is that your Direct Deposit will cover the amount. However, if your balance remains negative for more than 20 days, you will be in default, which could cause your service to be interrupted.

Q: How much does Courtesy Pay cost?
A: Each time an item is paid through Courtesy Pay, your Share Draft (Checking) account will be charged $25. Courtesy Pay saves you the excessive fees that merchants charge for returned checks.

Q: How many overdrawn items can I have?
A: The maximum number of unpaid NSF drafts that any one share draft account can have per month is 15

Q: What happens if one of my loans is in arrears?
A: You are not eligible for courtesy Pay if your loan account is more than 10 days overdue

Q: How will I know when I have used Courtesy Pay?
A: You will receive notification in the mail that an item (check or ACH) was paid through Courtesy Pay.


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